LiveOps recently began offering free white paper on deploying a virtual call center. The whitepaper is available here:
Friday, March 14, 2008
Wednesday, March 12, 2008
Arise is searching for bilingual agents
The Daily Advertiser reports, "A Florida-based company that connects corporations with home-based customer service staff has turned to Lafayette for a growing French-language demand."
"Arise Virtual Solutions recruits and certifies thousands of home-based customer service employees around the country. Operating as individual small businesses, Arise connects new employees with a company they'd like to work for (Arise services two of the Fortune 10 and 10 of the Fortune 500 companies), and based on the home hours they're available."
"Many of Arise's larger clients in retail are expanding their call center contracts to regions of Canada where they sell to French-speaking customers. They've begun rerouting more English and French language customer calls from Canada to bilingual agents in the U.S., said Jared Fletcher, vice president and ACP of admissions and certification at Arise."
"Arise Virtual Solutions recruits and certifies thousands of home-based customer service employees around the country. Operating as individual small businesses, Arise connects new employees with a company they'd like to work for (Arise services two of the Fortune 10 and 10 of the Fortune 500 companies), and based on the home hours they're available."
"Many of Arise's larger clients in retail are expanding their call center contracts to regions of Canada where they sell to French-speaking customers. They've begun rerouting more English and French language customer calls from Canada to bilingual agents in the U.S., said Jared Fletcher, vice president and ACP of admissions and certification at Arise."
Tuesday, March 11, 2008
Former Yahoo! Vice President Joins LiveOps
The Sun Herald reports: "LiveOps, the virtual call center company, today announced that Eckart Walther has joined the company as Senior Vice President of LiveOps Marketplace. Walther will be driving the strategic initiatives around virtual work in the LiveOps community and will report to LiveOps CEO Maynard Webb."
"'We're thrilled that Eckart has joined LiveOps. LiveOps is at the forefront of a global trend around the virtualization of work, enabled by the power of the Internet,' said Maynard Webb, CEO of LiveOps. 'Similarly to how eBay transformed the world of commerce, LiveOps is revolutionizing the world of work by bridging tomorrow's workforce with today's companies. Given Eckart's background in Internet technologies and communities, he will be a valuable asset in helping us realize our vision.'"
"As the former head of products for Yahoo! Search, Walther was responsible for Yahoo!'s web, multi-media and social search products. During his tenure at Yahoo!, Walther helped grow Yahoo!'s search business, led Yahoo!'s social search strategy including Yahoo! Answers, and drove the acquisition of Del.icio.us. In previous roles, Walther served as a key member of the Tellme and Netscape teams, and held technical research positions at Stanford University and General Electric."
"'We're thrilled that Eckart has joined LiveOps. LiveOps is at the forefront of a global trend around the virtualization of work, enabled by the power of the Internet,' said Maynard Webb, CEO of LiveOps. 'Similarly to how eBay transformed the world of commerce, LiveOps is revolutionizing the world of work by bridging tomorrow's workforce with today's companies. Given Eckart's background in Internet technologies and communities, he will be a valuable asset in helping us realize our vision.'"
"As the former head of products for Yahoo! Search, Walther was responsible for Yahoo!'s web, multi-media and social search products. During his tenure at Yahoo!, Walther helped grow Yahoo!'s search business, led Yahoo!'s social search strategy including Yahoo! Answers, and drove the acquisition of Del.icio.us. In previous roles, Walther served as a key member of the Tellme and Netscape teams, and held technical research positions at Stanford University and General Electric."
Subscribe to:
Comments (Atom)