The Daily Advertiser reports, "A Florida-based company that connects corporations with home-based customer service staff has turned to Lafayette for a growing French-language demand."
"Arise Virtual Solutions recruits and certifies thousands of home-based customer service employees around the country. Operating as individual small businesses, Arise connects new employees with a company they'd like to work for (Arise services two of the Fortune 10 and 10 of the Fortune 500 companies), and based on the home hours they're available."
"Many of Arise's larger clients in retail are expanding their call center contracts to regions of Canada where they sell to French-speaking customers. They've begun rerouting more English and French language customer calls from Canada to bilingual agents in the U.S., said Jared Fletcher, vice president and ACP of admissions and certification at Arise."
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